FAQs

Finance & Costs

Do you offer finance and insurance options?

eurotorque is partnered with an expert in the field who has over 25 years financial services experience. With extensive experience dealing with high net worth clients, you will receive expert advice on tailoring the most appropriate finance and insurance solutions to suit both individual and company needs.

How can I pay?

In order to secure your dream car we require a 15% deposit. The balance is payable when the vehicle is ready to be uplifted for delivery to our export facility. There are no hidden costs and all prices quoted include GST and On Road Costs.

Do I pay GST import fees when my car arrives?

No, as eurotorque are an end-to-end solutions provider, we look after the GST import fees when the vehicle arrives. The purchase price of the vehicle includes the GST component.

How much will I save?

While this depends on the make, model and availability of your dream car, our customers will typically save between 15% to 30% on NZ retail pricing.

Need to ask us another question?

Get in touch with one of our friendly team members. 

Shipping

How long will it take for my car to ship?

Once an available vehicle has been secured with the required 15% deposit, our UK suppliers will have the vehicle uplifted and delivered to our export facility in the UK as soon as possible. Our shipping partners offer weekly sailings with approximate transit times of 43 days to Auckland and 46 days to Christchurch. Add an additional 10 days for UK handling and NZ compliance and delivery.

A custom order will depend on when a production slot can be confirmed; in most cases, however, please allow for between 8 to 12 weeks for the vehicle to be manufactured and delivered to our export facility in the UK.

Where in NZ do you deliver?

We cover both the North & South Island. We ship vehicles to Auckland and Christchurch. Once the compliance/registration process has been completed, we will arrange to have your vehicle delivered to your address in NZ. Additional delivery costs may apply if outside Auckland or Christchurch metro areas.

Where do I collect my car from?

At eurotorque, we prefer to personally deliver your new vehicle to your door (within the Auckland metro area). This allows us to spend quality time with you to demonstrate the features, pair up your phone to bluetooth and answer any questions you may have regarding operation.

If you are located outside of Auckland, you can collect your new vehicle from the Compliance Centre either in Auckland or Christchurch.

Insurance & Warranty

Will my new vehicle be covered under warranty?

New European vehicles typically have a minimum 2 year International Manufacturers Warranty from the date of first registration in the UK. Local franchised dealers are obligated to honour the manufacturer’s warranty provided the claim is within the warranty period.

Do you offer alternative warranty?

Yes we have alternative warranty options, all of which are handled through our finance and insurance broker.

Click here to find out more.

Can I increase the warranty period?

Yes, again this is managed through our finance and insurance broker.

Click here to find out more.

Trade solutions

Do you offer trade-in?

Our many years in the automotive industry has allowed us to build strong relationships with a number of leading wholesalers. We work directly with our wholesale network to ensure we are always achieving the best possible price for your trade-in. 

About the Cars

Can you convert the Sat Nav to NZ maps?

When your new vehicle goes through NZ compliance, a factory software update is completed. This upgrades the navigation to NZ maps and updates the digital metrics unit setting from miles to kms. Should your vehicle be optioned with Head-up Display and Traffic Sign Recognition, this is also converted.

Can you convert the speedometer to km?

During the factory software update at compliance, the digital metrics unit setting updates the vehicle speedometer from miles to kms.

What about servicing my new car?

Your local franchised dealer can still assist in maintaining and servicing your new vehicle. We recommend servicing your vehicle at your local dealer as you then have peace of mind that genuine parts will be fitted and professionally trained technicians are carrying out work on your car with the latest tools and technology.

“I wanted a Porsche Panamera and couldn’t find any in NZ. I found Richard online through the Eurotorque website and then met face to face. Richard was very easy to deal with, great with communication and quickly found great options for me through his UK contacts. We managed to get the car shipped during the COVID-19 global lockdown and I was kept well informed of progress along the way. A great deal, excellent communications and a beautiful car! Thanks Richard and I look forward to doing it again” Tom Reiher – Porsche Panamera GTS

"The car we wanted was not available new in NZ, but having purchased two previously from Richard he was the first and last port of call. After understanding our specific needs he sought a range of options, demonstrating a balance of professionalism and familiarity that made the subsequent transaction a pleasure. He kept us informed and up to date on the passage of the vehicle and took care of all customs and compliance delivering us our family vehicle in time for Christmas." Andrew Clarke - New Mercedes - E400d Estate AMG Line 4MATIC

"I’d like to personally thank you for your assistance in landing me the E63S Merc.

The service you offered was above and beyond anything I’ve experienced from other  dealers in the 25  years I’ve been purchasing cars in NZ. It included a hassle free delivery of just the car I wanted not to mention very quick response to all the queries I had along the way. Saving around 30% on the purchase was icing on the cake."  Jack Rosen - New Mercedes - AMG E63 S Estate 4MATIC

"This has been one of the smoothest and most professionally handled vehicle purchases I have ever made. Prompt enquiry response time, great advice and personalised service. Richard went above and beyond which made car buying a lot easier and stress free. I can recommend eurotorque to anyone searching for the right car at above impressive savings" Chris Pederson

"Great Experience. Thank you Richard for a low stress, seamless and professional service sourcing, shipping and delivering my new car to Auckland. I particularly appreciated your advice and your prompt and transparent responses to my many questions. You made it all so easy and I got my dream car and saved thousands. The only hard bit was being patient waiting for the car to arrive! Thanks again" Jody Sinclair

Get In Touch!

What’s YOUR dream car?
Call us or send an email for a no-obligation consultation.